Privacy Policy
Updated May 1st 2020

Short Version - Privacy Policy

Confidentiality Notice to Members and Service Participants

Staff and volunteers at Soft Echoes, softechoes.com, and parent companies, will keep confidential all information communicated to them by survivors of domestic violence, sexual assault and/or coronavirus and cancer utilizing Soft Echoes services. This confidentiality agreement means that:

We will not disclose to any other person or entity whether we have had contact with you or provided services to you, or, if you are a domestic violence/abuse victim member, whether or not you are residing in any one of our supported shelters;
We will not disclose to any other person or entity information or materials that you have disclosed or given to us or that we have disclosed or given to you.
We will oppose any subpoena or other legal effort to obtain this information from us, when you have not authorized the release of this information.

There are some exceptions to this confidentiality. The information that you give us may not be kept confidential if:

We learn or have reason to suspect that a minor child is being abused or neglected. In such a case, we will need to contact Child Protective Services;
We witness through sight or hearing an actual or imminent physical assault or other unlawful and dangerous act upon you by another person. In such case, we may contact law enforcement for assistance;
We learn or have reason to believe that you intend to harm yourself. In such case, we may notify law enforcement and or emergency medical personnel to seek assistance for you;
We learn or have reason to believe that you intend to harm another person and have the means and ability to do so. In such case we may contact law enforcement and/or may warn the person who you intend to harm.

If you give us written or verbal permission to release information to others, we will do so in accordance with the terms of that permission. You will have the right to revoke that permission at any time.

Full Version - Privacy Policy

This Notice explains how Victims Advocate Campus DBA SoftEchoes.com a division of Court Ordered Programs Inc.’s Didaktiks Educational Systems (“Soft Echoes”, “provider,” “we,” or “us”) collects and processes your Personal Data. Each time you use our Site, the current version of this Notice will apply. Accordingly, whenever you use our Site, you should check the date of this Notice (which appears at the top) and review any changes since the last version. This Notice is applicable to all Site visitors, registered users, and all other users of our Site.
“Personal Data” is any personal information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name, member number, online identifier or one or more factors specific to your physical, physiological, genetic, economic, cultural or social identity.
By visiting SoftEchoes.com, members.softechoes.com or related properties, (together the “Site”), you acknowledge that you have read and understood the processes and policies referred to in this Notice.

How to contact us
You can contact us by phone by sending an email to staff@softechoes.com or by mail to COP-I, Attn: Soft Echoes Campus, 25350 Magic Mountain Parkway, 3rd Floor, Valencia Ca. 91355.

How We Collect Personal Data

Personal Data that you give us
We may collect and process the following Personal Data:

Contact information, which you provide when corresponding with us by phone, e-mail or otherwise. This includes information you provide when you participate in Webcasted Groups or other media functions on our Site and when you report a problem with our Site. The information you give us may include your name, address, e-mail address, phone number, financial information and/or credit card information.
Membership information, about your membership including your name, contact details such as address, phone numbers and email address (business and/or personal), date of birth, government identification numbers (i.e. drivers license or passport number etc.), year of admission and any other information related to your membership. Membership information may be provided by you during the registration process and verification.
Payment information, including financial information such as credit/debit card and account numbers used to purchase materials, or make donations. Memberships are free.
Purchase information, relating to purchases made by members. Purchase information will include financial information as well as information concerning the content and time of the purchase.
Donation information, relating to Soft Echoes’ fundraising appeals. Donation information will include financial information as well as information concerning the type and time of the donation.

Personal data we collect from you
With regard to each of your visits to the Site we will automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number; and
Location information

Personal Data we collect from others
We may receive information about you from publicly available and third-party databases or services that provide information necessary to carry out our obligations related to your membership or as a donating supporter of Soft Echoes. We will obtain your consent before contacting you if required by the law of the country in which you are located.
Non-Personal Data
We collect information that is sent to us automatically by your web browser and we may use this information to generate aggregate statistics about visitors to our Site, including, without limitation:

IP addresses
Browser type and plug-in details
Device type (e.g., desktop, laptop, tablet, phone, etc.)
Operating system
Local time zone

We may use non-Personal Data for various business purposes such as providing customer service, fraud prevention, market research, and improving our Site. Please check your web browser if you want to learn what information your browser sends or how to change your settings.
Personal Data that you give us
Most data Soft Echoes collects is used only to help us better serve our members, supporters, donors, staff and award volunteers. We may use Personal Data that you provide directly to us for the following purposes:

to carry out our obligations arising from your member status, or any other contract entered into between you and us and to provide you with the information, and free membership services that you request from us;
to provide our newsletter, and other publications provided you have given your consent;
to respond to your questions and provide related membership services;
to notify you about changes to our membership service;
to share Soft Echoes fundraising appeals;
to ensure that content from our Site is presented most effectively for you and your computer, tablet or smartphone.

Information we collect about you
We will use Personal Data that we have collected about your use of our Site:

to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our Site to ensure that content is presented most effectively for you and your computer or device;
as part of our efforts to keep our Site safe and secure; and
to make suggestions and recommendations to you and other users of our Site about content or services that may interest you or them.

Personal Data we receive from other sources
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined Personal Data for the purposes set out above (depending on the types of information we receive).

When we share and who can access your Personal Data

We may share your Personal Data for the purposes described in this Notice with:

Soft Echoes staff with a need to know such information; Soft Echoes staff are required to undergo data privacy training and sign confidentiality agreements
if Soft Echoes or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its members, supporters, donors, and award recipients will be one of the transferred assets.

We will only transfer your Personal Data to trusted third-parties who provide sufficient guarantees in respect of the technical and organizational security measures governing the processing to be carried out and who can demonstrate a commitment to compliance with those measures.

Selling your Personal Data

The Personal Data we collect is a record that is held in trust. Its use for commercial or solicitation purposes is denied to all. We will never sell your Personal Data to third parties.

Security

Soft Echoes applies strict standards to protect the personal data under our control against unauthorized or unlawful processing, and against unintentional loss, destruction, or damage. Soft Echoes therefore takes technical and organizational measures, such as firewalls, SSL certificates, and IP restriction, to prevent and detect inappropriate access, loss or disclosure of your Personal Data.
In the highly unlikely and unfortunate case that your Personal Data under the control of Soft Echoes is compromised by a breach of information security, SIA will immediately act to identify the cause of such breach, and take action through appropriate remedial measures. If necessary, Soft Echoes will inform you, as well as any competent data protection authorities, of this incident in accordance with any applicable legislation.
Although we use security measures to help protect your Personal Data against loss, misuse or unauthorized disclosure, we cannot guarantee the security of information transmitted to us over the internet.
All information you provide to us is stored on secure servers. Any donations or payment transactions will be encrypted using SSL technology.

Transfer of Personal Data outside of the European Economic Area (“EEA”) and International Users

Soft Echoes is headquartered in the United States. Your Personal Data may be accessed by us or transferred to us in the United States or to our affiliates, partners, merchants, or service providers who are located worldwide. If you are visiting our Site from outside the United States, be aware that your information may be transferred to, stored, and processed in the United States where our servers are located, and our central database is operated. By using our Service, you consent to any transfer of this information.

How Long We Store your Personal Data

We will store your Personal Data, in a form which permits us to identify you, for no longer than is necessary for the purpose for which the Personal Data is processed. We may retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. Consistent with these requirements, we will try to delete your Personal Data quickly upon request.

Retention

We will retain your information for as long as your account is active or as needed to provide you with our Site. If you wish to cancel your account or request that we no longer use your information to provide you service, contact us at staff@softechoes.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We maintain one or more databases to store your Personal Data and may keep such information indefinitely.

Cookies

We utilize cookies (small text files containing a unique identification number that is transferred from a website to the hard drive of a user’s computer) on our Site. A cookie does not transmit personally identifiable Personal Data. Cookies are now an industry standard. Soft Echoes uses cookies only to facilitate automated activity such as to store and track passwords on a user’s computer. Cookies are not used to disseminate significant information about users over the Internet or to analyze information that users have knowingly or unknowingly provided.
We do not disclose credit card account information provided by members, supporters or donors. When users choose to use their credit cards, Soft Echoes submits the information needed to obtain payment to the appropriate clearinghouse.

Children’s Privacy

Our Sites are not directed to children under the age of 13, if you are not 13 years or older, do not use our Site. We do not knowingly collect Personal Data from children under the age of 13. If we learn that Personal Data of persons less than 13 years-of-age has been collected through our Site, we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child or a minor under the age of 13 has posted, submitted or otherwise communicated Personal Data to our Site without your consent, then you may alert us at staff@softechoes.com so that we may take appropriate action to remove the minor's Personal Data from our systems.

Links to Third Party Sites and Services

Our Site may contain links to third party websites, applications and services not operated by us such as domestic violence victims shelters, assistance associations, or pro bono lawyers. These links are provided as a service and do not imply any endorsement by us of the activities or content of these sites, applications or services nor any association with their operators. Soft Echoes is not responsible for the privacy policies or practices of any third party including websites or services directly linked to our Service. We encourage you to review the privacy policies of any third party site that you link from our Service.

Your Rights

Correction and removal
If any of the information that we have about you is incorrect, or you wish to have information (including Personal Data) removed from our records, you may do so by visiting the club/member update feature in the members-only section of members.softechoes.com, or contacting us at staff@softechoes.com.
Opting Out
Additionally, if you prefer not to receive messages from us, please let us know by clicking on the unsubscribe link within any message that you receive, or by sending a message to us at staff@softechoes.com.

Request access to your Personal Data. You may have the right to request access to any Personal Data we hold about you as well as related information, including the purposes for processing the Personal Data, the recipients or categories of recipients with whom the Personal Data has been shared, where possible, the period for which the Personal Data will be stored, the source of the Personal Data, and the existence of any automated decision making.
Request correction of your Personal Data. You may have the right to obtain without undue delay the rectification of any inaccurate Personal Data we hold about you.
Request erasure of your Personal Data. You may have the right to request that Personal Data held about you is deleted.
Object to processing of your Personal Data. You may have the right to prevent or restrict processing of your Personal Data.
Request restriction of processing your Personal Data Request transfer of your Personal Data. You may have the right to request transfer of Personal Data directly to a third party where this is technically feasible.
Withdraw your consent

In addition, where you believe that Soft Echoes has not complied with its obligations under this Notice or European law, you have the right to make a complaint to a local EU Data Protection Authority.
You can exercise any of these rights by contacting us using the Contact Us section on our Site.
Your Californian Rights
FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 (“Shine the Light” law) of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your Personal Data with third parties. If you reside in California and have provided your Personal Data to Soft Echoes, you may request information about our disclosures of certain categories of Personal data to third parties for direct marketing purposes. Such requests must be submitted to us at one of the following addresses: staff@softechoes.com or by mail to COP-I, Attn: Soft Echoes Campus, 25350 Magic Mountain Parkway, 3rd Floor, Valencia Ca. 91355.

Changes to this Notice

If we make any material changes to this Notice or the way we use, share or collect Personal Data, we will notify you by revising the “Effective Date” at the top of this Notice, prominently posting an announcement of the changes on our Site, or sending an email to the email address you most recently provided us (unless we do not have such an email address) prior to the new policy taking effect.
Any changes we make to this Notice in the future will be posted on this page and, where appropriate, notification sent to you by e-mail. Please check back frequently to see any updates or changes to this Notice.

Donor Privacy

Soft Echoes has member and non-member donors that support our victims and survivors.

Soft Echoes is committed to respecting the privacy of all our donors.
Information concerning donors or prospective donors, including their names, addresses, and telephone numbers, the names of their beneficiaries, the amount of their gift, etc., shall be kept strictly confidential by Soft Echoes and its staff, Board of Directors, Fundraising Council and Donor Relations Taskforce. Donor information is shared with leaders only on a need-to-know basis.
Soft Echoes assures donors that their names and addresses will not be shared with any third party unless permission has been granted.
Soft Echoes assures its solicitations are free from undue influence or excessive pressure and are respectful of the needs and interests of donors or potential donors.
Soft Echoes honors all requests from donors who wish to curtail or be removed from any mailings and/or solicitations. A donor should contact Soft Echoes headquarters to have their name removed.
Soft Echoes honors a donor’s request to remain anonymous and assure that their name, the amount of their gift, or other information will not be publicly released.
Soft Echoes endorses the Donor Bill of Rights, created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits.

Privacy Policy Updated May 1st 2020